We have a no cash back policy. All our products are genuine, hand selected and documented before being shipped. If you’re unhappy with your purchase, please let us know immediately so we can see how we can help. If faulty, and not used, you can send back items within fourteen (14) days after purchase and exchange for other items in our product range at equivalent value. Fourteen days after your purchase, we have to assume you have been using the product. Products eligible to be exchanged need to be unused and in same condition as delivered, undamaged and unaltered and not purchased for shows, parties or special events. Please return products folded properly in equivalent package size as it was delivered to you to avoid damages and include all the original bills and receipts. Unless faulty, any cost for returning hides are at your own risk and expenses.
Ordering, Payments and Delivery
All orders need to be transacted via the website. We do not take phone orders. We accept orders from international customers but cannot guarantee date of delivery. Date of delivery may vary depending on the destination, shipping method and items ordered. We reserve the right to reject your order, in our sole discretion. In such an event, any amount transferred to us will be returned to you. Any bank charges incurred by you for making payments will not be reimbursed by us, nor any (credit card) exchange rate charges and taxes, duties, other fees not included in our pricing.
Cleaning, Maintenance and Storage
Our hides are genuine and can last a lifetime. They are easy to clean with just a wet cloth. No need for any soap or chemicals. If you decide to use any detergent or special cleaning method this is at your own risk. To clean hides use plain water on a damp (not wet) sponge or cloth to wipe clean. Wipe in the direction of the hair and not against it. For longer periods, make sure hide stays in an adequately ventilated, dry and low humidity environment. Do not use washing machine or any other machine to clean and dry hides. The hide can be dried in the sun with backside up. You can fold an animal hide but the best way to store is rolled up or hanging. If required, use 95% water and 5% vinegar solution to stabilize the PH level of the hides to take care of unpleasant smell.
The permits obtained by L’EQUISE are non-transferrable. Please consult Customs or other appropriate government agencies prior to exporting any of the items purchased. Different countries have different requirement and restrictions in place. Failing to comply may result in criminal proceedings and/or seizure of the consignments.
All export permits from animals’ country of origin have been obtained by L’EQUISE and are subject to Nature Conservation Ordinance and the regulations framed thereunder. All species were legally hunted and found to be free of clinical signs of infectious diseases (transmissible through hides and skins) to humans or animals, and were not killed in order to eradicate a disease epidemic. Animals such as Zebras, Wildebeest, Springbok and other gazelles are classified “Least Concerned” (LC), the lowest possible classification by the IUCN.
The International Union for the Conservation of Nature (IUCN) is the world’s main authority on the conservation status of species. The IUCN publishes a Red List showing the classification per spicy. The Red List is set upon precise criteria to evaluate the extinction risk of thousands of species and subspecies.
All products we offer are CITES approved. This ensures that they are not the result from illegal culling or poaching. This might not be the case with other brands. CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) is an international agreement between governments. Its aim is to ensure that international trade in specimens of wild animals and plants does not threaten their survival. Find out here how L’EQUISE contributes to wildlife conservation.
Our product range contains natural products. As they are natural they will vary in color, size and shape. All sizes listed are approximations. The hides you purchase and receive may differ slightly in size, look, and/or pattern from the photos because each hide is unique. There may also be blemishes, marks and scars, which can be the result from running through dense bushes, ticks and defending themselves from natural predators and culling of the animal.
Some of our products contain Alcohol. Please check the label on the bottle. Overdrinking is harmful to your health. Pregnant women and children should not be drinking at all. Please consult a physician in case of doubt.
Do not hesitate to contact us. We care. We share.
© 2016 Wildlife Investment Corporation. All Rights Reserved.